Impact

News and perspectives from Catapult Insights & Innovation

Know Your Customer or Pay the Price: The CX Wake-Up Call

Know Your Customer or Pay the Price: The CX Wake-Up Call

Explore how Cracker Barrel’s $100M rebrand failure highlights the risks of ignoring customer research. Learn from brand missteps like Tropicana, Gap, and Pepsi—and successes from Chick-fil-A, Dave & Buster’s, and Frito Lay—why empathy and insight are essential to customer experience.

From Disruption to Direction: How Insights Guide Paradigm Shifts

From Disruption to Direction: How Insights Guide Paradigm Shifts

Discover how companies can thrive amid disruption in a post-convergence world. We explore the challenges of innovation, behavior change, and strategic pivots in industries reshaped by technology. Learn four keys to navigating paradigm shifts: balancing patience with agility, how to pivot, building smarter feedback loops, and redefining success.

Insights on the Fly: Intercepts in the World’s Busiest Places

Insights on the Fly: Intercepts in the World’s Busiest Places

Discover how to conduct effective intercept interviews in high-traffic, high-pressure environments like airports. This blog shares real-world lessons and practical tips for qualitative researchers navigating time-constrained, distraction-heavy settings. Learn how to engage respondents, gather meaningful insights quickly, and adapt your methodology for dynamic public spaces.

Why New Product Development Research Is Critical to Success

Why New Product Development Research Is Critical to Success

Launching a new product takes more than a great idea—it demands strategic timing, compelling messaging, and deep customer understanding. Learn how New Product Development (NPD) research is key to minimizing risks, validating ideas, and uncovering unmet customer needs.

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